Resonessence Labs are proud to announce that their latest Audio DAC product, VERITAS is now shipping. Featuring the very latest in Sabre chip technology from ESS Technology the ES9028PRO. In celebration of the fact that we are the first company to introduce a product that has the PRO series Sabre chip at its core we are offering a choice of three colors, Black, Silver and Gold. Each unit is machined out of a solid block of Aluminum and measure just 7.3” x 5.9” x 1.96”.
Dynamic ESS Sabre DAC Implementation
Featuring the Sabre ES9028PRO Audio DAC circuitry with the latest Hyperstream technology
- The ESS Sabre Pro series DAC is the world’s highest performance 32-bit audio DAC solution.
- Resonessence Labs Always On technology for increased audio quality.
- Engineered with more conveniences than a standard DAC
- Adaptable for home use or in the recording studio.
- Designed by the chassis designers at IMWorks, and Resonessence engineers intimately familiar with the exceptional ESS Sabre DAC. Designed, produced, and manufactured in Canada.
- Provides endless hours of high-fidelity audio playback.
- Minimal amounts of noise and distortion and accurate frequency response
- Accepts data via AES, S/PDIF (2 sources, RCA1 &2), Toslink and USB (2.0)
- RCA + XLR analog outputs.
- Supports all major audio inputs and outputs.
Like all Resonessence products VERITAS firmware and software can be upgraded from your computer. From time to time we make software updates available for download from our web site usually as a result of customer feedback. We welcome input from our customers regarding features that could be added to VERITAS through software or firmware upgrade.
Step 1: Download Update Package
Version 2.0.0 must be installed using a Windows computer. VERITAS Version 2.0.0 can be downloaded here: VERITAS Software Updater (2.0.0)
Step 2: Decompress Zip Archive
Decompress the .zip archive to a convenient location on your computer.
Step 3: Run the Updater
Plug the VERITAS in to your computer via a USB cable and then run the updater executable to update your VERITAS to the latest version of the firmware.
If you find any problems, faults or unexpected performance in the VERITAS unit in the first two years of operation, it may well be covered by our warranty policy. The first step in returning a unit to Resonessence is to contact your local dealer, or directly by phone to us at our Canadian headquarters (778) 477-5536. We are in the North America Pacific Coast time zone and the country code for international calls is (1).
You may also email to firstname.lastname@example.org. Please be prepared to provide the unit serial number when requesting support and be sure to include it in any Email.
Resonessence is pleased to provide a three year warranty under the terms described below, but reserves the right to determine whether the warranty applies in each specific case. We will attempt to determine if the warranty is applicable in the initial contact you make with us or our dealers, but it may be necessary to return the unit for inspection to make the determination.
All returned items require a Return Materials Authorization (RMA) number which you will receive from us along with the shipping address to which the unit should be returned. Please mark the shipping box with the RMA clearly visible on the outside. We can only accept units for return or repair with the RMA attached.
By shipping a unit to us you agree to the terms and conditions of our repair and return policy, outlined below.
Subject to the conditions set forth below, for three year after the original purchase date of the unit (unless otherwise specified), Resonessence will repair, or if necessary replace, the unit at no additional cost, in the event of a defect in materials or workmanship of the hardware elements of the unit. This warranty is extended only to an original purchaser of the unit from an authorized reseller or directly from Resonessence. We do not provide a warranty of any kind if the unit has been purchased from an unrecognized or unauthorized reseller. We may request proof of purchase prior to providing any warranty service. We may, at our discretion, not extend the warranty to units used as rental units by a third party business if not approved by Resonessence or our authorized dealers. Note that this warranty extends only to the “unit” – that is, our warranty does not apply to the other elements that we ship, for example, the USB cable and the remote control unit. These are specifically not covered by this warranty (they are not products manufactured by Resonessence).
This warranty only covers failures due to defects in materials or workmanship in the hardware elements of the system. Damages incurred in shipping, or due to accident, inappropriate use of the unit or power surges of any kind are not covered. Alterations to the unit undertaken by unauthorized individuals or organizations are not covered. Damage incurred during attempted reverse engineering, design data extraction or attempted internal measurements of any kind are specifically excluded from any warranty.
Installation of any unapproved software, or external algorithms of any kind designed to expose or debug the operation of the unit, or to circumvent or otherwise interfere with the unit’s unique identity code, causing damage or thereby erasing the unit’s operating system or similar, are not covered by any warranty. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
REPAIRS MADE UNDER WARRANTY
Resonessence will be ressible for all parts and labour necessary to fix defects in materials or workmanship of the hardware elements of the unit.
NON-WARRANTY REPAIRS ETC.
Resonessence will charge fo minimum two hours of work at the prevailing hourly rate, plus all shipping costs, for any unit returned that does not qualify for the warranty service, or is returned for upgrade, technical audit or software re-initialization. Upon receipt of the unit, we will inform you of the estimated cost of the work and await your approval to proceed. Note that in all cases, even if you do not agree to the additional work, you will be responsible for the minimum two hours and shipping costs.
Parts and labour costs incurreo complete non-warranty work, even in the case where they exceed our estimate, will be your responsibility.
REPLACED, REPAIRED OR UPGRADED PARTS
Any parts repaired or replaced eir under warranty or as a paid service, are themselves warranted against defects in materials or workmanship for three years after the service date. Parts not replaced or repaired remain on the initial warranty schedule.
If a unit covered by warranty needs vicing during the first 30 days after the original purchase date, Resonessence will cover the cost of shipping the unit back, as well as the return shipping to you. After this initial 30 day period, and for three years after the original purchase date, Resonessence will only cover the cost of shipping the unit back to you, and you are responsible for the cost of shipping the unit to Resonessence. You are responsible for all shipping costs both to and from Resonessence for non-warranty work. You are responsible for paying all taxes, import duties, or similar fees imposed by foreign countries or other jurisdictions.
LIMITS AND EXCLUSIONS
RESONESSENCE DOES NOT, BY VIRTUE OF THIOCUMENT, OR BY ANY COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE, MAKE ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT, AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. RESONESSENCE EXPRESSLY DISCLAIMS ANY IMPLIED INDEMNITIES. RESONESSENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY LOSSES OR DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES TO RECORDINGS, DATA STORAGE DEVICES, TAPES, DISKS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, COVER, OR OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATING TO THE USE OF ANY PRODUCT, OR ARISING FROM BREACH OF WARRANTY OR CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF RESONESSENCE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. ANY DAMAGES THAT RESONESSENCE IS REQUIRED TO PAY FOR ANY PURPOSE WHATSOEVER SHALL NOT EXCEED THE ORIGINAL COST PAID TO RESONESSENCE FOR THE APPLICABLE UNIT. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.